Refund & Returns Policy
We want you to love your Loewe Paula's Ibiza sunglasses and glasses. If you're not completely satisfied, we're here to help with our hassle-free return process.
🎯 30-Day Money-Back Guarantee
Shop with confidence! We offer a full 30-day return window for all purchases.
📋 Return Policy Overview
At Loewe Paula's Ibiza, we stand behind the quality of our premium sunglasses and optical frames. We understand that sometimes a purchase may not meet your expectations, which is why we offer a comprehensive 30-day return policy.
- Return Window: 30 days from the date of purchase
- Condition: Items must be in original, unworn condition
- Packaging: Original packaging, tags, and accessories included
- Processing Time: 5-7 business days after we receive your return
✅ Eligible Items for Return
- All sunglasses in original condition with tags attached
- Prescription glasses (frames only, excluding custom lenses)
- Accessories purchased with eyewear
- Gift purchases with original receipt or gift receipt
❌ Non-Returnable Items
- Custom prescription lenses (frames may be returned)
- Items damaged by normal wear and tear
- Products altered or modified after purchase
- Items without original packaging or authenticity tags
- Final sale or clearance items (marked as such)
🔄 How to Return Your Items
Email us at [email protected] with your order number and reason for return. We'll provide you with a prepaid return shipping label.
Place items in original packaging with all tags, accessories, and documentation. Use the original shipping box if available.
Attach the prepaid return label and drop off at any authorized shipping location. Keep your tracking number for reference.
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.
💳 Refund Information
Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your returned items. Please note:
- Credit card refunds may take 3-5 additional business days to appear on your statement
- PayPal refunds are typically processed within 24 hours
- Original shipping costs are non-refundable (unless item was defective)
- Return shipping is free when using our prepaid label
🔄 Exchanges
We currently process exchanges as returns and new orders. If you need a different size, color, or style:
- Return your original item following our return process
- Place a new order for your desired item
- We'll prioritize processing your new order once return is initiated
- Contact us for expedited exchange assistance
🛡️ Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We'll provide:
- Immediate replacement at no cost
- Prepaid return shipping for defective items
- Full refund including original shipping costs
- Priority customer service support
Need Help with Your Return?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Customer Service Hours:
Mon-Fri: 9:00 AM - 8:00 PM EST | Sat-Sun: 10:00 AM - 6:00 PM EST